Customer Care

How to order on Luz de Ibiza Online Store

1) From the item page, select the desired color and size of the product
2) Add the product to your Shopping Bag
3) Once you have finished shopping, click on Shopping Bag
4) Select a payment method
5) Enter your shipping details and on the following page, your payment details
6) Check that the information you entered is correct and click “Buy Now”.

After a few minutes you will receive a confirmation e-mail with the details of your order. From this moment on our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation e-mail.

Size Guide

The size shown on the item’s label is indicated on every Product Page and converted into your Country’s corresponding size. To search for the size that interests you please use our Size Chart which should help you find the right fit with an indicative value, S/M and M/L , that we use to group all different sizes together in one system.

International Size US Size Italian Size Japanese Size Chest Waist Hip
S/M 0 36 3 31.75″ 25.5″ 35.5″
2 38 5 32.75″ 26.5″ 36.5″
M/L 4 40 7 33.75″ 27.5″ 37.5″
6 42 9 34.75″ 28.5″ 38.5″

O/S is for one size


Credit Card: Visa and MasterCard.
Your card will be charged in USD.

PayPal: Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, visit the website

Bank Transfer: We will directly send you an email if you select this payment method.


All our parcels are shipped out with Standard Worldwide Delivery.
Due to recent developments, we are proud to announce we now offer FREE SHIPPING for almost all Asia, and also for Australia and New Zealand !
Except those zones, we only charge flat rate 25 USD$ for all around the world!
More information about shipping click here

Returns and Refund

If you want to return your order, please email us at with subject “Returns and Refunds” more information click here

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